How Can We Help?

Our helpline service can answer general questions about autism. We are able provide information about:

  • Autism Wessex services 
  • Local autism services
  • How other organisations can support 
  • Information about autism
  • General questions about autism

What We Can’t Help With 

Our helpline service cannot support you with the following:

  • Legal issues
  • Health issues
  • Offer a counselling service
  • We do not offer a call back service
  • Refer you to other agencies
  • Advise on conditions that are not part of the autism spectrum

How to Contact Our Helpline

If you are autistic, or a family member of someone on the spectrum or would like information how to access an autism assessment and diagnosis you can contact us using our online appointment booking system or our helpline booking team on 01305 213135. 

Book an appointment

All our telephone consultations are pre-booked to ensure that we are able to provide you with all the information that you have requested. Please complete the on-line enquiry form in as much detail as you can to allow us to fully prepare your consultation. Each consultation will last a maximum of 20 minutes.  Before arranging a consultation please, check the information below. 

Below are organisations that can provide advice across the UK.

  • Advice Now - guides on how to win a PIP or DLA appeal 
  • AdviceLocal - directory of local advice services and information on welfare benefits, work, money, social care problems and more
  • Advice UK - local independent advice centres
  • Age UK - advice for older people
  • Carers UK - advice for carers about social care issues
  • Challenging Behaviour Foundation - social care advice when a person has a severe or profound learning disabilities (they are quite strict about this criteria), 3 telephone appointments of up to 45 minutes each per issue
  • Contact a Family - advice on benefits for children with disabilities
  • Citizen's Advice - advice on a wide range of issues, including challenging an ESA decision
  • Child Law Advice - advice on social care for children Disability Law Service - may be able to arrange free full legal representation if you live iLondon and are eligible for legal help/aid )
  • Disability Law Service - free legal advice about social care
  • Disability Rights UK - provides a personal budget helpline. Family Rights Group - advice for parents involved with social services and an advocacy service for young parents (under 30
  • Gingerbread - advice on benefits for lone parents
  • Mencap Direct - advice for people with learning disabilities
  • Mind - advice about being sectioned, social care and mental capacity
  • NAS - National Autistic Society 
  • Rethink - advice on mental health, social care and the criminal justice system
  • RNIB - benefits and care advice for blind or partially-sighted people
  • Shelter - for issues involving housing, housing benefit or housing costs in Universal Credit, supported living and eviction
  • Working Families Legal Helpline - advice on benefits for families
  • The Autism Services Directory - Lists autism services and support groups across the UK 

Your Questions Answered 

Categories: Advocacy, Awareness, Education, For adults with autism, For parents and carers, Support services
Autism Wessex is registered in England & Wales under charity number 1000792 at Charity Hub, Portfield School, Parley Lane, Christchurch, BH23 6BP. We use cookies to improve your experience using this website.
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